Synacy Inc. through its Global Fax Broadcasting Platform, “BurstFax” is committed to your privacy and security and acknowledges protection and privacy is of paramount importance when operating in the capacity we do.
When you sign up for our services, request us to contact you, or through other interactions with us, we may ask you for certain personal information, such as your name, email address, telephone number, company name, or payment information.
When you use our Services, we process and store certain information on your behalf as a data processor. For example, when a customer uploads information, we act as a data processor and process the information on the customer’s behalf and in accordance with the customer’s instructions.
We list below the specific purposes for which we collect your information.
To deliver our services.
We collect and use your information because it is necessary to perform our obligations in delivering our services to our customers. This includes delivering your communications to the intended end user, processing transactions with you (such as billing), authenticating you when you log into our platform, providing customer support, and operating and maintaining our services.
We also need your information to communicate with you about the services, including registration confirmations, purchase confirmations, expiration or renewal reminders, responding to your requests, and sending you notices, updates, security alerts, administrative messages, and other communications necessary to usage of the services.
To carry out core activities relating to our services.
To effectively deliver our services to you, we use your information to engage in important supporting activities such as billing, preventing fraud, troubleshooting, quality control, and analytics.
To comply with legal requirements.
Applicable laws or regulations may require our processing of your data, such as laws mandating retention of communications data.
To protect our legitimate business interests and legal rights.
Where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.
According to your explicit consent.
If we wish to use your information for certain purposes which require consent under applicable law, we will first seek out and obtain your consent. This may include, for example, testimonials or case studies that identify you in your individual capacity.
We may share and/or collect additional information about you primarily to assist us in understanding how we can maintain and improve the services we offer to better serve you. For example:
With your explicit consent.
We share information about you with third parties when you give us consent to do so. For example, we often display use cases or testimonials of satisfied customers on our public websites and require your consent to identify you in your individual capacity. If you are a business customer, and have requested this, your business name and phone number may be included in public directories.
Sharing with senders and recipients of communications.
The name on your account, email address, and/or your number may be displayed to people that you make fax to and to other users of the services so that they may contact you.
We may share your information with third parties who provide services on our behalf to help with our business activities. These companies are authorized to use your personally identifiable information only as necessary to provide these services to us.
BurstFax has implemented administrative, physical, and technical safeguards to help protect the personal data that we transmit, maintain and in accordance to our Security Policy.
You may read the policy here.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Upon your written request (for which email is sufficient), BurstFax will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by logging into your account, or by contacting us using the contact details below. We will respond to your request within a reasonable timeframe.
This site and our Services are not intended for or directed to persons under the age of 18. We do not knowingly collect or ask for information from minors. We do not knowingly allow minors to use our Services. Any person who provides their information to BurstFax through the Account Login page for new customers, Signup Page, or any other part of the BurstFax Site represents to BurstFax that they are 18 years of age or older. We will delete any information we discover is collected from a minor. Please contact us using the contact details below if you believe we might have information about a minor.
For questions or concerns regarding the collection, use, or disclosure of your information, you can contact us by sending an email to [email protected].